October 22, 2017, 08:38:54 PM

Author Topic: HEX: Shards of Fate Publisher Change  (Read 4086 times)

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Offline Jetah

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HEX: Shards of Fate Publisher Change
« on: September 12, 2017, 07:56:20 PM »
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IMPORTANT – GF Account Transfer on September 11th

On February 20, 2017 Gameforge and HEX Entertainment announced that HEX Entertainment would again be responsible for publishing HEX: Shards of Fate in addition to its development.Since then, Gameforge has generously kept its servers open to aid players in transitioning collections to HEX Entertainment servers. However, on September 11th, Gameforge will be closing their servers for good. To ensure that your collections are transferred safely, if you haven't previously transferred please follow the steps below:

Log into the HEX client
Sign in
Accept the transfer agreement


If you are using the Steam client:

Download HEX on Steam.
Create a “new” account on the Steam client (don’t worry, your collection is safe).
Enter your existing credentials & accept the transfer agreement
Because of German privacy law, we need to you take these active steps to move your data onto HEX Entertainment servers. Following these simple steps before September 11th will ensure that your collection is preserved. Please make sure you do so!

If you have been away for some time and don’t remember your credentials, you can use this Gameforge Password Reset link to recover your information.

This transfer is vitally important to keep your collections, so if you have a friend who hasn’t transferred over yet, please let them know. We don’t want anyone’s collections to be lost if we can help it.

See you on the Battlefield,

The HEX Team

That was the first Kickstarter Update, which I ignored, however.. another update was pushed out yesterday if you missed the deadline, which I did.

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Backer Reward Recovery

Hello everyone,

We very much intend to do everything we can to preserve your rewards. If you missed the transition deadline, we may still be able to help. Our engineers have been working on a way we can aid those who supported HEX at the very beginning. If you didn't transition over already, please reach out to our support with your original backer email. 

Instructions on how to contact our support can be found here.

We should be able to recover your backer rewards.

Sincerely,

The HEX Team

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Offline Gobnil

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Re: HEX: Shards of Fate Publisher Change
« Reply #1 on: September 29, 2017, 06:53:49 PM »
If you were on my friends list in Hex:
Good news! Our support team has been burning the midnight oil, and they have uncovered a way you can recover some of your data if you lost your account when the Gameforge servers shut down. Here are the steps you need to follow.
Make a support account if you don’t already have one
Have a friend from in-game & have that friend send you all the names on their list that have become a sequence of random numbers and letters
Send this list along with specific, identifying information to support. Examples include “year you created your account,” “last login date,” “receipts for HEX purchases,” or “any special codes you have redeemed on your account (sleeve codes, draft codes, etc.)”
There are two kinds of people: Those who can extrapolate from incomplete information.

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